Work Hours: This job has been quoted with the understanding that the on‐site work will be performed in a singular, continuous interval during normal business hours (weekdays, 7:30AM – 4:30PM). The system startup time includes the technicians travel to and from site. Building & Controls reserves the right to charge a premium in addition to our standard startup rate if work is performed outside of the hours of 7:30AM – 4:30PM Monday through Friday, or if the visit is scheduled on a Building & Controls corporate holiday.

Overtime Site Visits: When scheduling on‐site work outside of our normal business hours an overtime rate will apply for each hour (up to 10 hours) of work.

Cancellation and Late Notice Policy: Building & Controls understands the job schedule changes can and will occur and will strive to accommodate changes in our customer’s schedule. However, Building & Controls incurs additional travel related expenses whenever project programming is cancelled late, as defined in the cancellation policy below. Additional charges will apply in the event the customer does not comply with the cancellation policy.

Cancellation and Rescheduling Policy: For schedule service projects, Building & Controls will require at least (5) business days advanced notice for cancellation or requested rescheduling of startup visits (e.g., if the startup visit is scheduled for Friday, the cancellation or requested reschedule must be received by Building & Controls no later than the prior Friday). If a cancellation notice or rescheduling notice is received less than 5 business days from the scheduled on‐site date, additional charges will apply, and Building & Controls will require a revised or new P.O. to complete the programming at a later date. Once the cancellation request is received by the Building & Controls team, a confirmation email will be sent to the requestor with a reschedule date for approval.
Note: Startup cannot be re‐scheduled until a revised or new P.O. is received by Building & Controls.

Late Schedule Notice Policy: Building & Controls understand that some jobs may require an expedited startup time frame. For startup on projects that require startup notice less than the standard ten (10) business day lead time, the customer may request expedited service for a fast‐track fee. Building & Controls will attempt to accommodate an expedited service request, but it remains strictly subject to availability and may not be possible based on current service demand. Payment of the expedited service fee will be required prior to scheduling the on‐site start up.

Additional Disclaimer: In signing this startup document, the agent and the electrical contractor agree that the site is at least 95% complete per Building & Controls installation instructions. “Complete” means the installing party has read all documentation, followed all specifications, installation, and pre‐programming instructions, and has followed standard procedures to ensure the system is operating per the manufacturer’s documentation. Failure to do so may result in additional charges per the Building & Controls team standard service rates.

The failure of any/all persons involved with the maintenance and operation of the system being present for the entirety of training and instruction during factory startup resulting in a return visit being necessary will be considered a billable visit and additional charges will apply. It is the responsibility of the requesting party to make sure those persons requiring training are available at the appropriate time during factory startup and not the Building & Controls field technician.

Any additional time required due to the below may result in a return visit and additional charges (standard scheduling procedures apply, including a P.O. and up to 10 days to return).
– System not being completely installed prior to the arrival of the technician.
– Programming requirements outside the scope of these documents.
– Lack of panel schedules detailing location of landed control channels
– Local code requirements not being defined in writing.